Shipping insurance

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Shipping Insurance Policy

At our store Haruyama365.com, we understand the importance of ensuring that your purchases arrive safely and securely. To provide you with peace of mind, we offer shipping insurance options tailored to your needs.

1. Shipping Insurance:

Customers who opt for our Shipping Insurance will benefit from comprehensive coverage in the event of loss or damage to their package during transit. This option guarantees full compensation for any eligible claims.

2. If You Didn't Buy Shipping Insurance:

All packages shipped from our store include basic insurance coverage with a maximum limit of $100. This coverage provides protection against loss or damage up to the specified limit.

Claims Process:

In the unfortunate event of a lost or damaged package, please follow these steps to initiate a claim:

1. Contact Customer Support: Notify our customer support team immediately upon discovering any issues with your shipment. You can reach us via Store@haruyama365.com.

2. Provide Documentation: To process your claim efficiently, we may require certain documentation, such as proof of order number, shipping labels, and photographs of the damaged package or item(s).

3. Claim Assessment: Our team will carefully assess your claim to determine eligibility and coverage amount based on the selected insurance option.

4. Compensation: Upon approval of your claim, we will promptly provide compensation in accordance with the terms of your chosen insurance plan.

Exclusions:

Please note that certain circumstances may not be covered by our shipping insurance policies, including but not limited to:

• Loss or damage resulting from improper packaging by the customer.
• Loss or damage caused by unforeseeable events such as natural disasters or acts of God.
• Loss or damage due to unauthorized alterations or modifications to the package.

Disclaimer:

Our store www.haruyama365.com reserves the right to update or modify the terms of the shipping insurance policy at any time without prior notice. By purchasing from our store, you agree to adhere to the terms and conditions outlined herein.

For further inquiries or assistance regarding our shipping insurance policies, please don't hesitate to contact us.

Thank you for choosing www.haruyama365.com. We appreciate your trust in us to deliver your purchases safely and securely.